I forgot my password. How do I reset it?
Click on Forgot Password on the login page.
Enter your registered email and follow the reset link sent to your inbox.
If you don’t receive the email, check your spam folder or try again after a few minutes.
Why am I not receiving the password reset email?
Ensure you entered the correct email address.
Check your spam or junk folder.
If still not received, contact support for assistance.
How do I change my registered email address?
Go to Settings > Account and update your email.
Confirm the change via a verification email sent to your new address.
Why is MailMiner.io not finding emails for a given name?
Ensure the full name and domain are correct.
Some emails may not be publicly available.
Try different variations of the name.
How accurate is the email finder?
MailMiner.io uses multiple data sources, ensuring high accuracy, but results may vary.
What should I do if I receive incorrect email results?
Verify the details and retry the search.
Report inaccurate results to support for analysis.
Why is my bulk upload not processing?
Ensure the CSV format is correct.
Check for missing or improperly formatted data.
How do I format my CSV file for bulk finding?
Include columns for Full Name and Domain Name.
Remove empty rows and special characters.
What is the maximum number of searches allowed in bulk mode?
Limits depend on your plan. Upgrade for higher limits.
My payment failed. What should I do?
Check if your payment method has sufficient funds.
Try another payment method or contact your bank.
How do I upgrade or downgrade my plan?
Go to Settings > Billing and choose your new plan.
Can I cancel my subscription at any time?
Yes, you can cancel anytime, but access remains until the billing cycle ends.
Why is MailMiner.io running slow?
Check your internet connection.
Clear your browser cache and try again.
The website is not loading properly. How can I fix it?
Try refreshing the page.
Ensure JavaScript is enabled in your browser.
Use an updated browser version.
How do I clear cache and refresh MailMiner.io?
On Windows: Press Ctrl + Shift + R.
On Mac: Press Cmd + Shift + R.
My exported CSV file is empty. How can I fix this?
Ensure data was retrieved before exporting.
Check the selected filters.
How do I filter and sort exported results?
Use spreadsheet software to filter and sort the data.
What file formats does MailMiner.io support for exporting data?
CSV and Excel (.xlsx) formats.
What email providers are supported?
Most major providers, including Gmail, Outlook, Yahoo, and custom domains.
How secure is my data with MailMiner.io?
We use encryption and security protocols to keep your data safe.
Can I use MailMiner.io for bulk email scraping?
Yes, but within the allowed limits per plan.
Does MailMiner.io work with LinkedIn and Sales Navigator?
Yes, it can extract emails from LinkedIn profiles where possible.
How do I contact MailMiner.io support?
Visit the Help Center or use the Live Chat feature in the app.
Where can I submit a feature request?
Send suggestions via the Support page or contact us directly.
How often is MailMiner.io updated with new features?
We release updates frequently, and you can check the Changelog for new features.
